bellabliss.com ships internationally with the assistance of our partner, Zonos. Zonos allows you to see pricing in your local currency and calculates total import costs so that duties/taxes are added to your order at checkout. Note that we will not accept and cannot process any international returns, so please order carefully.
International Order Assistance
For international order/shipping questions, please contact Zonos directly at email@example.com. For product-related questions, you may contact bella blissⓇ Customer Service at firstname.lastname@example.org.
Placing an International Order
If visiting from outside the United States, you will be automatically directed to our Zonos-enabled site. Once you proceed to checkout, you will be directed to a secure shopping cart managed by Zonos, from which you will complete your transaction. Once your order is submitted, you will receive an order confirmation immediately. Note that orders cannot be canceled or modified after submission.
International Order Payment Options
bellabliss.com accepts MasterCard, Visa, American Express and Discover Card. Other payment methods may be available depending on your selected country. All transactions are processed through the Zonos payment processor. Not all methods of payment are accepted in every country; only options applicable to the customer’s respective country will be displayed at checkout. The final amount charged by your financial institution may vary slightly from what is displayed due to variations in exchange rates at the time your order is processed. Some banks and/or credit cards may charge additional conversions fees at their discretion.
International Shipping Rates
The shipping cost for any international order will be displayed at checkout and will depend on a few variables, including: shipping address, exchange rate, order total, and package weight. Zonos will take sole responsibility of calculating all taxes, shipping, and duty information during checkout. These import fees will be added to the order total, and no additional costs will be due upon delivery.
International Delivery Timeline
All international shipments are first processed at the bella blissⓇ warehouse and then shipped to the Zonos fulfillment center, before being sent to the destination country. Estimated delivery time from the Zonos fulfillment center to the final destination will be provided upon shipment to destination country. Please add an additional 2-3 business days to your provided shipping estimate to allow for processing at the bella blissⓇ warehouse. Delivery time may also exceed the estimate provided at the time of checkout for rural or remote international destinations, or due to delays in customs clearance procedures.
Tracking an International Order
Once your order is submitted, you will receive an order confirmation immediately, tracking for your package will be emailed via FedEx once the order is processed. Currently, our warehouse processing times are 5-7 business days. Additionally, post processing, International delivery is typically 1 to 3 business days. To see your orders progress, please visit FedEx's International Tracking.
International Duties/Taxes Information
Duties, customs tariffs, and VAT are set by the local government and determined based on a combination of the country of origin/manufacturing of the goods purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by the local government. The amount of applicable duty, tariffs and taxes will vary based on the product ordered and the specific rates set by the local government. With Zonos DDP (Delivered Duties Paid), any applicable import duties/taxes will be collected during checkout on behalf of the local government.
When placing an order you may be asked for a control number. This is required for Brazil, Israel, Korea, Russia, South Africa, and Taiwan (it's called National ID for Taiwan). Depending on the country this could be your passport, national ID or work ID number.
If you would like a copy of any privacy information FedEx retains, please visit the following site: https://www.fedex.com/en-us/trust-center/privacy.html
If you have other questions or comments, please contact us.