customer service

Returns and Exchanges

Bella Bliss® will gladly accept exchanges or returns for merchandise that meet the following conditions:

• Only items purchased at www.bellabliss.com or ordered via phone with our customer service representatives are eligible for a return or an exchange.
• Merchandise must be exchanged/returned in its original condition and received WITHIN 14 DAYS OF THE INVOICE DATE. Orders exchanged/returned beyond this time period will not be accepted. Bella Bliss® reserves the right to refuse worn or damaged merchandise.
• When shipping merchandise for an exchange or return, Bella Bliss® highly recommends using a courier such as USPS, UPS or FedEx which provides a tracking number for your shipment. Bella Bliss® will not be responsible for any packages lost in transit to our facility and will only assume responsibility once it arrives. If there are any discrepancies with your order, please call us at 1-866-846-5295 ext 6 M-F, 10am - 5pm EST.
• All sale merchandise can only be exchanged or returned for store credit only.

Other: If a credit for the merchandise needs to be issued, a credit for the value of the returned merchandise will appear on the original credit card used at the time of purchase. Please allow 1-2 billing cycles for the credit to appear on your statement. For more information, please contact your credit card company.

If a shipping error occurred on our part, we will gladly reimburse you for your return ground shipping charge upon receipt of your merchandise. Shipping reimbursement will be credited to the original format of payment and the correct merchandise will be promptly sent to you at no charge.

NOTE: Please allow 3 - 5 days from the time your exchange/return is received by Bella Bliss® to be processed (plus shipping time).

TO EXCHANGE or RETURN a PRODUCT: Complete and print the Return/Exchange Form (included in your shipment) and include it in your package to Bella Bliss®. All exchanges will be credited against the original form of payment. A new order will then be placed and billed to the original form of payment unless requested otherwise. Availability of a replacement item cannot be guaranteed, in which case you will receive an email or notification by phone. Please be aware that it could take 1-2 billing cycles for your credit to appear. Once completed send the form and merchandise to be exchanged or returned to the following address:

Bella Bliss®
Attn- RETAIL RETURNS
211 North Limestone
Lexington, KY 40507

If you have any questions regarding our exchange/return policy, please email order@bellabliss.com or call us at (859) 225-0140 ext 6 or 1-866-846-5295 ext 6 M-F, 10am - 5pm EST.

Gift Wrap

Perfect for all occasions, you may now select gift wrapping as an option at checkout. Simply check the 'gift wrapping entire order' checkbox at checkout. You will be charged Your gift will arrive as shown in the photo below - complete with a bella bliss signature bliss blue box adorned with bella bliss tissue and sticker and finished with a white grosgrain ribbon. Please don't forget to personalize your message. This message will be hand written on our gift card perfectly embossed with the bella bliss logo.